| Hardware Thinking about adding some new hardware and looking for opinions? Having problems with your current hardware? This is the place share! |
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05-12-2007, 07:39 PM
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#1 | | Freshman
Join Date: Mar 2006
Posts: 11
Rep Power: 0  | Problem - Laptop USB port uploading to an IPod
Hi Folks, my daughter has a Dell Inspiron 2200 laptop running Windows XP, she has recently had a problem where the IPod she has won't completely update itself.
It downloads about the first 300 tracks and then a message "Attempting to copy to the disk 'The revernen' failed. An unknown error (-69)" comes up.
The Reveren is the name of the IPod (don't ask me why!).
She has tried deleting the track it gets stuck on and it downloads a few more but then the same error message comes up.
She has also tried resetting the Ipod, installing the latest itunes, taking
it back to factory settings, using a different itunes cable, trying every
USB port and various other little tweaks that it suggests on the iunes
support.
The thing that makes me think its a port problem with the laptop is that when she resets the IPod and plugs it into another friend's laptop it downloads all of their tracks onto the Ipod fine. Likewise when she was at home before going back to Uni it updated fine off our home PC.
Any ideas, I'm trying to fix this remotely as she is away at Uni. | 
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05-12-2007, 11:43 PM
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#2 | | Head Mistress
Join Date: Oct 2005 Location: Good ol' U.S. of A
Posts: 3,470
Rep Power: 7 | I'm afraid I've yet to purchase an IPOD. I know... I know... I'm behind the times! 
I'm sure another member will know the answer! 
Lyte
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05-16-2007, 01:01 AM
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#3 | | Senior
Join Date: Nov 2005 Location: Northern Arizona
Posts: 660
Rep Power: 4 | PhilMose,
Have you tried a different PC ?? Or a different "internet connection ? It sounds like to me that the I-Pod site you are attempting this is too busy. You might want to try the D/L at some other time, like "late night".
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Goverment Grant & Loan Infomation
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05-16-2007, 11:03 AM
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#4 | | Freshman
Join Date: Mar 2006
Posts: 11
Rep Power: 0 | Thanks perhaps my wording wasn't very good. The problem is when she is trying to update the Ipod with the tracks that are on her Itunes on the laptop. In effect when she is trying to transfer tracks from the laptop onto the Ipod. She hasn't got a problem downloading from the internet, sorry shouldn't have used the term download.
Just an add on she also states that when the Ipod is updating it appears in 'my Computer' as the E drive. When the error message comes up it disappears from 'My computer'. | |
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05-17-2007, 08:53 AM
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#5 | | Professor
Join Date: Feb 2007 Location: an island in the pacific
Posts: 199
Rep Power: 2 | what OS does she have on the laptop?
Have you tried resetting the device by holding the center button and the menu button till you see the apple sign?
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"Like car accidents, most hardware problems are due to driver error."
Last edited by racknrail; 05-17-2007 at 09:01 AM.
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05-17-2007, 05:34 PM
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#6 | | Freshman
Join Date: Mar 2006
Posts: 11
Rep Power: 0 | As per my first post windows XP home, and she has tried resetting the Ipod. As I said it seems to tranfer tracks from any other computer which makes me think it's a problem on the laptop? | |
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05-17-2007, 05:57 PM
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#7 | | Professor
Join Date: Feb 2007 Location: an island in the pacific
Posts: 199
Rep Power: 2 | Have you the latest version of everything (iTunes, etc)? Have you tried updating drivers that could be related to the issue? Have you looked in the device manager for issues? Does the iPod work on any other computer?
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"Like car accidents, most hardware problems are due to driver error."
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05-17-2007, 06:12 PM
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#8 | | Freshman
Join Date: Mar 2006
Posts: 11
Rep Power: 0 | In answer to you questions in order. Yes latest itunes, not sure on drivers or device manager as I explained I'm trying to do this remotely, and yes it does work on other computers, again as I stated previously. | |
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05-17-2007, 08:03 PM
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#9 | | Professor
Join Date: Feb 2007 Location: an island in the pacific
Posts: 199
Rep Power: 2 | So if it works on other computers then that leaves only the laptop to blame. I would check devices and drivers, if all else fails...a reformatting may be in store. I hate to say that because it involves a fair bit of work, but sometimes that is the best cure.
Lastly, are the laptop specs up to par with the hardware and software being used? Maybe the system requirements are not up to par???
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"Like car accidents, most hardware problems are due to driver error."
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05-17-2007, 08:03 PM
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#10 | | Freshman
Join Date: Dec 2006
Posts: 11
Rep Power: 0 | noooo.. don't format yet
you can view your system logs Phil, this may give a better idea on the exact error.
To get to them go to your My Computer icon and right click > manage >
This opens up your computer management screen.
now try System Tools > Event Viewer > Application
do you have remote access to the laptop ?
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05-18-2007, 02:15 PM
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#11 | | Freshman
Join Date: Mar 2006
Posts: 11
Rep Power: 0 |
Success! I was given a tip to try at the following link, http://docs.info.apple.com/article.html?artnum=302684
The problem is apparently caused by 'rogue' tracks on the ITunes library (on the laptop) that the Ipod can't sync with. Using the above help she managed to identify and remove 4 tracks that were causing all the problems. It now works a treat. I thought I'd post the link in case anyone else ever had the same problem.
Thanks for your suggestions and bothering to reply to my post. | |
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05-18-2007, 03:23 PM
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#12 | | Professor
Join Date: Feb 2007 Location: an island in the pacific
Posts: 199
Rep Power: 2 | Quote:
Originally Posted by PhilMose  Success! I was given a tip to try at the following link, http://docs.info.apple.com/article.html?artnum=302684
The problem is apparently caused by 'rogue' tracks on the ITunes library (on the laptop) that the Ipod can't sync with. Using the above help she managed to identify and remove 4 tracks that were causing all the problems. It now works a treat. I thought I'd post the link in case anyone else ever had the same problem.
Thanks for your suggestions and bothering to reply to my post. |
I'm glad you got the problem solved. 
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"Like car accidents, most hardware problems are due to driver error."
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05-18-2007, 10:57 PM
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#13 | | Freshman
Join Date: Dec 2006
Posts: 11
Rep Power: 0 | good job Phil 
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