Problem - Clicksor

blood08 · 08-27-2008, 08:39 PM

Right didn't know where to post this but wanted to share...
I had posted this on another forum I will share it here

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Update 1:

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I signed up yesterday, bought $20 worth of advertising and it says I need to wait up to 72 hours before my campaign goes active. So that understandable I guess but now I have a new IP address and I want to login and see if there is any updates on my campaign status, and it won't let me. The fact that I have a new IP address it needs me to reset my password! Well w/e now I have enter in the random crap ID they gave me and enter in my email to reset my password.

I did all that and now its been over an hour and still no email to reset my password. I know that I will never buy from them again. I mean really is it that necessary to give a PAYING user a weird ID 102031401 and TWO passwords! And check there IP. I'll have to buy a frigen static IP to use there stupid service that logs you out every two seconds.

Sorry I wrote so much but I mean I feel like I just wasted $25 dollars ($5 activation).

Update 2:

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Almost two days now and no email... I am contacting their support now, but not for access to my account but for a refund

lets see how this goes

Reply 1:

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See if you can get a chargeback or a PayPal dispute going if they don't respond.

Update 3:

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Yep, I will do that if they don't respond in a couple of days... feel like they stole my money

Edit: here is what they sent me... :mad:

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Hi
Thank you for choosing Clicksor.com
By reviewing your campaign, I found that the text banner is not setting properly. Please kindly have it corrected ( title, description,etc) for review.

Thank you

Tony Zhan
Account Management

Reply 2 (From Clisksors Rep on the Forum):

Quote:

The security feature is to protect our Advertiser accounts in preventing any unauthorized acess or hacking to it. Clicksor has many advertisers spending thousands of dollars with us daily, so the system provides high security features to protect all of our advertisers.

If you are not receiving an email back, it should be an emailing problem. Clicksor provides many contacting methods for our advertisers to get through us besides emails, including Live Support chat and inquiry that you can find on our website. In addition, each advertiser is assigned with a dedicated Account Manager to provide individual assistance and an introduction email was sent to each advertiser with direct contact info.

We always try our best to assist our clients in resolving problems, so please PM us or feel free to use the alternative contacting options mentioned above to get a hold of our Advertiser Support Department.

Update 4:

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Right well here is what I got...

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Hi,

We have high security system to protect our customers; IP restriction is one of the tools to prevent any illegal login from outside. User can easily generate a new password if he/she changed IP address, however, some email accounts will block our system email or put it into junk. We can add more than one IP address into your account, allows you to login from different computers. Or completely turn the IP restriction option off, but user is then fully respond to any damager in his account. Please give me an IP address you would like to add to the account or you would like to totally turn this option off.

E*** C**** Account Manager

And here is what I said for a reply...

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Just wondering if you did read what I stated below? I don't want to gain access to my account. I just want my money refunded, I don't want to spend my money where there is a messed security system. Don't try to sweet talk me to stay as a customer, I just want my money back.

Update 5:

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You were not online so I had to submit a ticket either way. Which took a long time to get a response.

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Originally Posted by Clicksor_CS

The security feature is to protect our Advertiser accounts in preventing any unauthorized acess or hacking to it. Clicksor has many advertisers spending thousands of dollars with us daily, so the system provides high security features to protect all of our advertisers.

If you are not receiving an email back, it should be an emailing problem. Clicksor provides many contacting methods for our advertisers to get through us besides emails, including Live Support chat and inquiry that you can find on our website. In addition, each advertiser is assigned with a dedicated Account Manager to provide individual assistance and an introduction email was sent to each advertiser with direct contact info.

We always try our best to assist our clients in resolving problems, so please PM us or feel free to use the alternative contacting options mentioned above to get a hold of our Advertiser Support Department.

I am not going to lie, I didn't read anything that the Clicksor Rep on the forum had to say. I just think it will be something like the email I got.

**Lyte** · 08-27-2008, 10:15 PM

Hey blood,

I moved it over to Marketing since that's kinda what it's about. I've never heard of Clicksor but it sounds like they never heard of Customer Service. Geez... if someone's unhappy with the product... and they haven't used it... then they should get their money back!

So, did this happen to you? Did you ever get your money back??

Lyte

blood08 · 08-27-2008, 10:22 PM

Just waiting for a response right now...

**Lyte** · 08-27-2008, 10:29 PM

Keep us posted!

blood08 · 08-28-2008, 04:30 PM

Update 6:
This is what I got for a reply....

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Yep, that's what I got for a response. Nothing, they sent an email with nothing in it except for their logo. What is up with that? My response:

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Alright that email contains nothing. Am I being ignored or what?

I am feeling that I should contact PayPal about this issue....

Clicksor_CS · 08-28-2008, 05:03 PM

Quote:

Originally Posted by blood08

Update 6:
This is what I got for a reply....

Yep, that's what I got for a response. Nothing, they sent an email with nothing in it except for their logo. What is up with that? My response:

After checking your account, Your Account fund has been refunded as your request and our Advertiser Support Team has responded to you again today on your refund confirmation ticket.

Also, you may refer to the below on the additional suggestion of contact methods to Clicksor we posted on another forum.

Today, 1:37 pm
Clicksor_CS
Peon Join Date: Jul 2008
Posts: 24

Quote

riginally Posted by Fersk
You were not online so I had to submit a ticket either way. Which took a long time to get a response.

Reply By Clicksor_CS
As posted above, you have received a reply from the ticket and we response to all tickets within the same day. For any inquiry needs instant reply, you can contact us through our Live Support. Our Live Support Chat is online during our office hours from Monday to Friday, 9 am to 6 pm EST.

Besides the above contacting method, you can also PM me with your Account information and we can process the refund for you.
__________________
Clicksor Customer Service Team
Clicksor - Contextual Online Advertising Network
Offers Include: CPC, CPM, CPV, CPI

blood08 · 08-28-2008, 05:14 PM

Man this guy is every where... either way though my account was refunded.

Hey i got the forum another member

**Lyte** · 08-28-2008, 05:43 PM

Yeah!! I'm glad to hear it worked out!

Good on you Clicksor_CS for coming through and refunding our member his money. Not every business arrangement works out and your willingness to part ways amicably speaks volumes.

Glad you got your dough back blood!

Lyte