How do I clear the ARP cache?

Badboy0419 · 10-12-2006, 12:06 PM

when I did a google search for my question in the title of this thread I was brought to this page http://www.tech-faq.com/clear-arp-cache.shtml. Th only question is how do I get to the "C" only prompt. I speak a few languages, and dos is not one of them.

What I need to do is this:
To fix this error, you will need to clear the ARP cache. This is done with the `netsh` command:

How do I get to this -> C:\>netsh interface ip delete arpcache
Ok.

thanks in advance for any help from anyone,
Brian

Will.Spencer · 10-12-2006, 04:22 PM

Ahh... I should probably add that to the instructions.

How To Start a Command Shell

Click the <Start> button
Click the <Run> menu item
Type cmd
Click the <OK> button

Badboy0419 · 10-13-2006, 10:18 AM

Thank you for getting back to me, but getting to that point wasn't quite what I needed.. I could just as easily went to start, programs, accessories and then clicked on the command prompt too. The thing I need it to do it to get the cmd prompt to go from c:\documents and settings\owner> to c:\ that is the part I don't know, because I know so little about dos. When I am inside Win Xp I know my way around like I do my own house, but when I am in dos I can execute a single command.

Thanks again, and if you or anyone could help me I'd sincerely appreciate it.
Brian

Will.Spencer · 10-13-2006, 12:23 PM

That's not so important, because you can issue commands from c:\documents and settings\owner just as well as you can issue them from c:\.

The prompt is just telling you what directory (folder) you are in.

However, just for reference, the command you want is CD \.

Code:

C:\Documents and Settings>cd Administrator

C:\Documents and Settings\Administrator>cd \

C:\>

Badboy0419 · 10-13-2006, 09:47 PM

I sincerely appreciate you help. Like I mentioned before. I am have above average Windows Xp experience and knowlege, but lack knowlege in a few area's, and I know absolutely nothing about dos. You messages helped a great deal, but didn't accomplish what I had hoped it would do.

I was hoping that by manuelly clearing the ARP cache, that when I attempted to repair a connection that the program wouldn't fail at that step. Any other suggestions how to succesfully repair any connection, whether it is a wireless, or hardwired Local Area Connection? I do appreciate your help..

Thank you in advance,
Brian

Will.Spencer · 10-14-2006, 12:34 AM

What error message are you seeing?

The most common cause for Windows to fail to clear the ARP cache is a bug which causes the ARP cache to be unclearable if Routing and Remote Services is enabled.

The fix is to disable Routing and Remote Services. To do that:

Click the <Start> button
Click the <Control Panel> button
Switch to "Classic View" if you are in "Category View"
Click <Administrative Tools>
Click <Computer Management>
Doubleclick <Services and Applications>
Doubleclick <Services>
Scroll down to <Routing and Remote Services>
Doubleclick <Routing and Remote Services>
Examine the "Startup Type"
The options are "Automatic", "Manual", and "Disabled"
Set the "Startup Type" to "Disabled"
Click the <OK> button

Badboy0419 · 10-14-2006, 04:03 AM

this is the error messsge this whole thread is about. I want to fix this error message.

"Windows could not finishing repairing the problem because the following action cannot be completed: Clearing the ARP cache

For Assistance, contact the person who manages your network (whiches myself)."

I never had the problem till receintly, and I've done nothing to make the problem occur (such as change any setting), it just happened. It puzzles me.

Brian

Will.Spencer · 10-14-2006, 04:14 AM

Have you disabled Routing and Remote Services and tried clearing your ARP cache again?

Badboy0419 · 10-14-2006, 12:18 PM

Yes, I did as you suggested, but I had no change, so I look at it again, and noticed the option to stop the service that although I had disabled. When I stoped the service, I got the desired result. I can now repair my connection without any problem.

Thank you so much for your help, it was greatly appreciated..

I doubt my limited knowlege compared to yours will be needed, but if I can help you on anything, let me, know.

Brian

rg_veldy12 · 10-14-2006, 05:04 PM

i have tried everything that i have read. when i try repairing network connection, it says the
Windows could not finish repairing the problem because the following operation could not be completed:
Clearing the ARP cache
For assistance, contact the person who manages your network
ive tried doing the netsh commands
C:\>netsh interface ip delete arpcache
Ok.
and it says ok and when i tried to repair it still said the above problem
i also went into the routing and remote service thing and disabled the startup type and i went and did the netsh command and tried repairing and it still didnt work
please someone help me what to do

Badboy0419 · 10-14-2006, 09:21 PM

rg_veldy12;

ok,, here you had the same issue I did. All you should have to do is go back to where you disabled it and underneath the option you disable, you should be able to stop the service. I did everything you did, and after getting to where you are I had the same issue. So when I rechecked my work I noticed that the service was still running.
Try that and see if the issue is corrected..

Brian

Will.Spencer · 10-14-2006, 09:49 PM

Quote:

Originally Posted by Badboy0419

.. if I can help you on anything, let me, know.

I really appreciate that. Especially because you seem to be strong in one of my weakest areas: Microsoft Windows.

This forum is just starting to take off and I am very excited.

Badboy0419 · 10-15-2006, 03:26 AM

Quote:

Originally Posted by Will.Spencer

This forum is just starting to take off and I am very excited.

I love the challenge of helping others in area's I've had past difficulty in hopes that someone can benefit though my mistakes, and/or resolutions. If I don't know the answer or even forgot the answer, I'll research it no mater how long it takes, then I will try it to see if I feel it will be beneficial to the person I am helping. Google is a wonderous search engine, if you know how to use it and what you're looking for. Someone somewhere has had a Windows Xp issue and the fix will be posted you just might have to dig to get it.

Thanks again
Brian

rg_veldy12 · 10-15-2006, 10:15 PM

O.K. I wentand tried this and it didnt work. I would appreciate if you wrote everyting i need to do step by step. If it is any help I could send you details of the error from net. diagnostics because 3 things failed.
1. The default IP gateway failed(4 requests timed out)
2. DHCP Server failed(4 requests timed out)
3. DNS Server Search Order failed(4 requests timed out)

The IP address test passed

thank you for the help

rg_veldy12

Will.Spencer · 10-16-2006, 11:26 AM

rg:

The problem is that the solution apparently did not work for you. Therefore, writing down the steps of the solution again is not likely to have a positive effect.

From here, we are in unchartered territory.

What I would do next is delete my network interface and reboot, which will cause my network interface to be automatically rediscovered.

To delete your network interface:

Click the <Start> button
Click the <Control Panel> menu item
Click the <Network Connections> icon
Highlight the network interface which is experiencing the problem
Press the <DELETE> key
Click the <Yes> button

This is somewhat like using a hammer as a flyswatter, but it seems more reasonable after the standard fix failed for you.

Badboy0419 · 10-16-2006, 11:53 AM

Yeah,, that is kinda what I suggested too, when he sent me a private message. I just mentioned deleting the current connection and recreating a new one. It only takes a few mintues, and if he has any issues then, I think some of the previous steps should work. His issue is a little different than mine was. He has no connecton I think, not just a problem repairing.

mustang09er · 06-28-2009, 05:58 PM

To go up a directory, you type "cd .."

so if you see C:\Documents and Settings\ and you want to get to just C:\ type
"C:\Documents and Settings\>cd .." and you'll get to just "C:\"

racknrail · 06-28-2009, 06:22 PM

Quote:

Originally Posted by mustang09er

To go up a directory, you type "cd .."

so if you see C:\Documents and Settings\ and you want to get to just C:\ type
"C:\Documents and Settings\>cd .." and you'll get to just "C:\"

Hi mustang09er,

Welcome to PC101

Thanks for the help, but this thread is almost 3 years old. I should hope they have their issue resolved by now. There are always others that need help so please stick around.