Quote:
Originally Posted by davidforeit@consolidated.  I've never had a password on the machine. Just all of a sudden one day it asked me for a password before booting up Windows XP, then it changed to when I simply powered on. |
This seems to be a bug with the Acer TravelMate's.
Unfortunately, Acer is taking this as an opportunity to
extort $100 from every Acer customer effected by this bug.
Quoting Acer "Support":
Thank you for contacting Acer America. I apologize for the delay in responding to your inquiry. In order to have the BIOS or hard disk password removed (This include any biometric security), the notebook will need to come in to our repair depot for password removal. This service is not covered by warranty and unfortunately there is no other recourse to remove a BIOS or HDD password from the notebook. The flat fee for BIOS password removal is $100.00 US dollars plus tax. If it is a BIOS or HDD password and you would like us to service it for you, please contact our telephone technical support line at 1-800-816-2237. Hours of operation are 7am-9pm CST Monday-Friday and 8am-5pm CST Saturday and Sunday, excluding holidays.
Quote:
Originally Posted by davidforeit@consolidated. I can't get through to a live person at Acer. |
They are probably too busy extorting other customers. :mad:
Instead of trying to reach them on the telephone, it is usually more efficient to use the
Acer Support Request web form.
Quote:
Originally Posted by davidforeit@consolidated. Is there anything I can do to get back into my computer. |
One forum member reported this:
i finally got up the nerve and cracked my laptop open i found the CMOS battery and pulled it out for about half an hour and it worked just fine. i think acer should send me 100 bucks plus tax
Of course, this
will void your warranty.
The long term fix is to never ever buy another Acer. :evil:
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