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06-24-2006, 12:55 AM
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#1 | | Senior
Join Date: Nov 2005 Location: Northern Arizona
Posts: 657
Rep Power: 3  |  How hard can it be to cancel an AOL account ?
This is so AOL typical !!  Quote:
More than 800,000 people canceled their AOL accounts last quarter. So it must be easy to cancel right? Not always.
Two weeks ago, Vincent Ferrari tried to cancel his 5-year-old account—he'd heard from others in the blogosphere that AOL customer service could be awful. So he recorded the conversation with a representative named John. Here is the transcript of the conversation:
AOL: Hi, this is John at AOL. How may I help you today?
Ferrari: I want to cancel my account.
AOL: OK. I mean, is there a problem with the software itself?
Ferrari: No. I don't use it. I don't need it. I don't want it.
John disputes Ferrari's claim that he never uses the account.
AOL: Last year, last month it was 545 hours of usage.
Ferrari: I don't know how to make it any clearer. So I'm just gonna say it one last time. Cancel the account.
AOL: Well, explain to me what is wrong.
Ferrari: I'm not explaining anything to you. Cancel the account.
It goes on like this for 5 minutes.
Ferrari: Cancel my account. Cancel the account. Cancel the account.
CNBC later interviewed Ferrari by phone about his experience. “I've never ever experienced anything like that,” he said.
He recounts how the AOL representative as a last resort even asked if his dad was home.
“I think I could've put up with everything, but at the point when he asked to speak to my father, I came very close to losing it at that point,” said 30-year-old Ferrari.
| More of this sad story here: http://www.msnbc.msn.com/id/13447232/
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Goverment Grant & Loan Infomation
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06-24-2006, 01:24 AM
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#2 | | Head Mistress
Join Date: Oct 2005 Location: Good ol' U.S. of A
Posts: 3,451
Rep Power: 6 | Oh, when I heard the audio on CNN it made me so peeved! 
Strangely enough, I just cancelled an AOL like a couple weeks ago and didn't any trouble at all!
Lyte
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06-24-2006, 01:37 AM
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#3 | | Senior
Join Date: Nov 2005 Location: Northern Arizona
Posts: 657
Rep Power: 3 | You are 1 of the lucky ones...Lyte !!! 
__________________
May Your Wishes Come True !!
DR911
Goverment Grant & Loan Infomation
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06-25-2006, 05:35 PM
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#4 | | Junior
Join Date: Nov 2005 Location: Texas
Posts: 200
Rep Power: 3 | Aol Blows
AOL SUCKS.
AOL BLOWS
AOL 
AOL SUCKS
AOL BLOWS
AOL
NEED I SAY MORE
AOL SUCKS
AOL BLOWS
AOL | |
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06-25-2006, 05:36 PM
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#5 | | Junior
Join Date: Nov 2005 Location: Texas
Posts: 200
Rep Power: 3 | thoughts and feelings
i sure hope no one misinterperates my thoughts or feeling twards AOL. | |
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06-25-2006, 06:32 PM
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#6 | | Head Mistress
Join Date: Oct 2005 Location: Good ol' U.S. of A
Posts: 3,451
Rep Power: 6 | Dang Mac, you are on a smilie face rant.    
That's okay, I like smilies too and I'm having fun looking for more to add. Hee!
Lyte
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06-27-2006, 05:29 PM
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#7 | | Freshman
Join Date: Jun 2006
Posts: 3
Rep Power: 0 | ouch
ive had a ****ty aol since day 1 to much mail and headache to cancel , they are ok overall | |
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06-28-2006, 08:13 AM
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#8 | | Head Mistress
Join Date: Oct 2005 Location: Good ol' U.S. of A
Posts: 3,451
Rep Power: 6 | Since "day 1?" As in... the day you starting having Internet or since the day AOL started?
It was cool when it first began. I had AOL way back when but then it turned into this gigantic... I don't know what! :yikes:
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06-29-2006, 07:16 AM
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#9 | | Sophomore
Join Date: Jun 2006
Posts: 101
Rep Power: 3 | Wow, I had heard something like this from other people, but that's awful! I really hate annoying "customer service" representatives like that, who take the time to try and change your mind, or sell you something else. | |
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06-30-2006, 01:37 PM
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#10 | | Junior
Join Date: Apr 2006 Location: Wilbur
Posts: 346
Rep Power: 3 | here is a link to the actually sound to the phone call: http://www.ebaumsworld.com/audio/canceling-aol.html
__________________ In the beginning, the Universe was created. This made a lot of people angry, and has been widely regarded as a bad idea.
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