network says connected, but no web access?

[nortone]

hi, I am a semi experience newbie, if that makes sense and I need some help.

My PC is having trouble accessing the web. I am connected to a router, that is also connected to my laptop. The laptop has no trouble connecting, but my PC will not access web pages. Despite having no access, my network connection says its connected and working. When I click Repair in the network settings on my PC it says it cannot clear the ARP cache, so I figured out how to manually clear it. But still no change, and when I try to repair my connection it still says cannot repair ARP cache, so nothing happens. I don't know if this is why the internet isn't connecting. HELP!

[Will.Spencer]

The usual bug that causes the ARP cache to fail when Windows is (usually accidentally) configured as a network router.

To work around this Windows bug:

• Click the <Start> button
• Click the <Control Panel> button
• Switch to "Classic View" if you are in "Category View"
• Click <Administrative Tools>
• Click <Computer Management>
• Double-click <Services and Applications>
• Double-click <Services>
• Scroll down to <Routing and Remote Services>
• Double-click <Routing and Remote Services>
• Examine the "Startup Type"
• The options are "Automatic", "Manual", and "Disabled"
• Set the "Startup Type" to "Disabled"
• Click the <OK> button

Now try once more to clear your arp cache. This should work this time with zero error messages.

Try that and let me know if it clears up your connection issues.

[nortone]

thanks for the help but it doesnt seem to have done any good.
I did what you said, and manually clearing the ARP cache worked fine. But this still did not fix my connection problem. The network connections still says connected, but I cannot access the web. And again when I try and "repair" the connection, it gives me the ARP cache error message. If you can think of any other reason for this that would be great. thanks!

[Will.Spencer]

What is the exact error message you receive?

Also, can you do an ipconfig /all and paste us the output?

[nortone]

ok When I open my browser it says, "page cannot be displayed" and then all the typical fixes for that problem, and at the bottom of the page it says "cannont find server or DNS error".

ipconfig/all -
Windows IP config
Host name.........norton
Primary Dns suffix..
Node type.........unknown
IP routing enabled......... yes
Wins proxy enabled.........yes
Ethernet adapter local area net connection
Connection Specivfic DNS suffix....
Description.....SOHOware 10/100 PCI Net Adapter
Physical Adress.......00-80-C6-FC-C8-36
Dhcp enabled.....yes
auto configuration enabled......yes
Ip adress.....192.168.2.100
Subnet mas....255.255.255.0
Default Gateway......192.168.2.1
Dhcp server............192.168.2.1
Dns servers.............192.168.2.1
Lease Obtained.. Friday, September 01 2006 3:56:59pm
Expires...........Friday, September 08 2006 3:56:59 pm

hop that helps you help me,

[Will.Spencer]

Originally Posted by nortone

...at the bottom of the page it says "cannont find server or DNS error".

Originally Posted by nortone

Dns servers.............192.168.2.1

Either:

A) The DNS server at 192.168.2.1 is broken
-or-
B) 192.168.2.1 is the wrong DNS server.

I am willing to bet that 192.168.2.1 is the wrong DNS server.

In most cases, the DNS server addresses are automatically configured via DHCP. If DHCP is not configuring your system with the correct DNS addresses, then you will have to configure those manually.

Contact your ISP and ask them what their DNS server IP addresses are.