Requesting help using Remote Assistance
This a neat lil feature my brother and I have used on many occassions! He's much more the computer wiz then I and has fixed quite a few problems on my computer using the Remote Assistance feature on Windows. Remote Assistance gives you the ablity to let a friend connect to your computer from another computer.
First, both of your computers must be compatible systems... e.g. both are running Windows 2000 or Windows XP, etc...
Second, you'll need to use Windows Messenger Service or any "MAPI-compliant e-mail account" such as Microsoft Outlook or Outlook Express in order to
invite your friend to connect to your computer. Once they are connected, they will be able to see what's on your computer screen and chat with you at the same time! In this way, you're both looking at the same thing, in real time, your friend will be able to use his/her mouse and keyboard to work with you on your computer.
To start Remote Assistance - Click Start, and then click Help and Support.
- Click Invite a friend to connect to your computer with Remote Assistance.
If you find it's not working when using Outlook email or Windows Messanger, you can create and save an invitation. On the first page of Remote Assistance, click
Invite someone to help you. On the next page, click
Save invitation as a file (Advanced), and follow the instructions to save the file. Then send the invitation file to your friend anyway you want... ftp, floppy disk, Yahoo, Hotmail... whatever.
Now, to
prevent someone from using Remote Assistance to take control of this computer...
- Click Start, click Control Panel, and then double-click System.
- On the Remote tab, click Advanced.
- Clear the check box labeled Allow this computer to be controlled remotely.
Linear Mode
